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- Can Someone With A Disability Experience Dinner In The Sky?
Experience is possible for wheelchair users and people with mild disabilities, but we need to get notified in advance before purchasing a seat with a detailed explanation on the client's condition for our safety officer to evaluate and advise accordingly.
- How Many People Can Sit Around The Table?
Dinner in the Sky table can sit a maximum of 22 people per session.
- How Long Does Each Experience Last?
The dining experience in the sky will take approximately 120 minutes as follow, 15 minutes for registration, 15 mins for security checking, 15 mins for belting guests, 60 minutes for flight duration and 15 minutes for unbelting guests. Guests are to register at the reception area at least 45 minutes before the time of the session. Failure to reach on time will deem the client's admission as forfeited with no refunds given.
- What Happens If It Rains Before The Experience Takes Place?
The organizers has the rights to delay the experience/ flight of the table (at the organizers’ discretion) to wait for the rain to stop. If the rain still does not stop for 90 mintues, the dinner experience will be cancelled. Guests could choose full refund or a voucher of the same value for future usage with 180 days validity.
- What If I Have To Use The Restroom?
All guests are recommended to use the restroom prior to taking their seats. However, if there is an emergency and the client needs to use the restroom during his/her flight, the platform table will be lowered, but the client will not be able to continue the flight session.
- Is The Experience Safe?
Yes it is. All concepts are designed according to German norm DIN 4112. The table is built in Belgium and all drawings, calculations and simulations are tested by TÜV Rhineland. A global provider of technical, safety, and certification services. This obsession for safety is probably one of the reasons why the experience is now operated in more than 65 countries and got the official authorizations from some of the toughest countries in the world. Thousands of Dinner in the Sky experience has taken place since its launch in May 2006.
- How High Does The Table Go?
The table can go up to a maximum of 45-50 meters. However, the actual height of the table during the experience it is at the organizer’s discretion, based on wind conditions.
- What is the minimum amount of guests Dinner In The Sky is operating with?
2 pax.
- What Happens If I Don’t Turn Up? Can I Get A Refund?
Kindly note that once a seat purchase has been made, strictly no refund will be given, unless the experience is cancelled by the organizer for reasons such as bad weather etc. or guests have purchased refund protection. The table will take off as per schedule.
- What is Refund Protection?
Refund protection is an additional paid protection for guests to enjoy a full refund with cancelation with no reasons. However, refund will be given only if guests submitted email or phone application 48 hours prior the reserved session; if application is submitted 24 hours prior the reserved session, only rescheduling will be given; if application is submitted less than 24 hours prior the reserved session, no rescheduling will be given.
- Is The Seat Transferable?
Seats purchased cannot be transferable to another person.
- What If My Session Is Cancelled?
The experience will only be cancelled if there are major occurrences such as natural disasters, bad weather, etc. In such cases, a full refund will be made.
- Why Shall I Reach 30 Minutes Prior The Session?
Once the client arrives (30 minutes prior to the session), a welcome drink will be served, the customers will be signing a waiver at the reception, and will participate in a safety briefing prior to the session.
- Can I Bring My Children?
For safety reasons, Dinner In The Sky Macao would only allow guests aged 18 or above, and minimum height of 140cm.
- Is Smoking Allowed?
Dinner in the sky China is a non- smoking event for safety reasons.
- Is There Any Dress Code?
Dinner in the sky is a breathtaking life experience, the client's clothing at that time should be at the least he/she worries about. As a result, the client is advised to dress comfortably and warm during cold & breezy days, while he/she should consider avoiding skirts and open shoes.
- Can I Change My Food Menu?
We have a standard menu, the client can only change the menu if he/she has special dietary requests such as vegetarian, which has to be requested 48 hours in advance. However, private booking service for whole 22 seats can adjust the menu with extra costs.
- Can I Bring My Own Food And/Or Drinks?
We strictly prohibit outside food or drinks to be brought into the event area.
- What Can I Bring to Dinner In The Sky Macao?
We suggest to bring your phone only, other belongings can store at our reception.
- What If I’m Late?
We are sorry that no alteration can be applied if you are late for the reserved session since we have strict time table for each session every day; thus, please do come early to enjoy welcome drink and relax until your reserved session is up.