FAQ

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About the show

  1. What is the show about? What kind of the show is it?
    A once-in-a-lifetime aquatic show.
    ‘House of Dancing Water’ is an epic clash of love and adventure, light and darkness. A brave stranger stumbles into a mysterious kingdom to rescue Princess Aani, the prisoner of the Dark Queen. Water becomes their bond in this passionate tale of romance and courage.
    The reimagined ‘House of Dancing Water’ is directed by Mr. Giuliano Peparini, Artistic Director, Peparini Studios, and produced by Our Legacy Creations. In addition to its captivating and dramatic story, 'House of Dancing Water' features excellent aerial acrobatics and cutting-edge technology in an awe-inspiring theater. For its highly lauded return, the show will also unveil a dazzling fresh look, ready to ignite the audience's imagination and deliver an unparalleled new global standard in aquatic entertainment.  
  2. What ‘s new about the reimagined ‘House of Dancing Water’?
    The reimagined ‘House of Dancing Water’ features new stage design, costumes, show music, scene and characters, seamlessly integrating into a more breathtaking extravaganza .
    The theater has two brand new VVIP Boxes. These comfortable and well-positioned boxes offer a high-end setting where guests can enjoy an optimal visual experience, with exclusive themed canapés and drinks. Guests are also entitled to a meet and greet session where they can interact and take photos with show artists and actors, making their visit even more magical.
  3. Is there any new character in the reimagined ‘House of Dancing Water’?
    A new character, Sailor, is being introduced to the storyline of House of Dancing Water. The introduction of Sailor, a likeable and comedic character whose story intertwines with the existing characters. 
  4. Who is directing or producing the reimagined ‘House of Dancing Water’?
    The reimagined ‘House of Dancing Water’ is directed by Mr. Giuliano Peparini, Artistic Director, Peparini Studios, and produced by Our Legacy Creations.
  5. Does the show perform every week?
    The show performs every week, normally closed on Tuesdays and Wednesdays. Show times and closure days may be adjusted according to public holidays.
  6. How long does the show last for?
    It lasts about 80 minutes and no intermission.
  7. Where is the location of Dancing Water Theater and its entrance?
    Theater is located at the Northeast entrance of City of Dreams Macau Level 1, opposite the “Jin Ying” restaurant. 
  8. Is there any language for the show? If so, what is the language?
    No language, performers do acrobatic to perform the show and express their meaning.
  9. What is the maximum capacity of the theater?
    There are nearly 2,000 seats at Level 1 Theatre, including 20 wheelchair seats located at the last row. There are 23 seats at Level 2 VVIP Box. 
  10. Is there any hotel package bundled with ‘House of Dancing Water’ show tickets?
    Please visit City of Dreams Office Webpage https://www.cityofdreamsmacau.com/ for the latest offers and promotion.

About Ticketing

  1. Can I choose a specific Seat? 
    Ticketing system will automatically assign the best available seats in your preferred section at the time of the transaction. If you have any special seating requests (e.g. accessible seat for audience in wheelchair), please speak to a customer service representative by calling +853 8868 6767.
  2. What is the ticket price and how to book the ticket?
    VVIP Box (13 pax) and VVIP Box (10 pax) : VVIP Box is private and includes a selection of themed canapés and drinks, as well as a meet & greet opportunity with show artists and actors. Ticket holders will be guided by designated staff from the foyer to the VVIP Box.
    Golden Circle : Tickets include a themed drink with canapés, and free-flow popcorn. 
    Premium, Grand, Signature, Gallery: Audience Audience in the first 2 rows may be splashed by water during the performance. 
    Only one ticket type as Standard ticket. No any concession tickets available.
    Sales Channel:     City of Dreams official Website, Contact Center, City of Dreams Box Office, Melco Wechat Mini Program Offical Account and Offical authorized agencies
  3. Is there any service fee or transaction fee when booking tickets at City of Dreams official Website, Box Office and WeChat Mini Program Official Account?
    No, there isn’t. Credit Card issuing bank or E-payment company may induce service fee, transaction fee or oversea charges during payment processing. Should you have any hesitation, please contact your credit Card issuing bank or E-payment company for enquiries.
  4. Are there any discount on ticket?
    Please visit City of Dreams Office Webpage https://www.cityofdreamsmacau.com/ for the latest offers and promotion.
  5. Does a baby need to purchase the ticket? 
    Each adult may share the seat with a child aged 2 years or below for free. Please be ready to show the child’s ID upon request.
  6. What are the selected food and drinks offer at VVIP Box for 13 pax and 10 pax?
    Menus are subject to change due to seasonality and product availability without prior notice. Portion is subject to the capacity of VVIP Box.
    •    Roasted Chili Sauce with Oceanic Scallops
    •    Seared Tuna with Caramelized Pineapple and Cucumber 
    •    36 Months Iberico Ham and Melon Skewers
    •    Shark's Fin Soup
    •    Deep-fried Abalone Puff
    •    Deep-fried Glutinous Rice Dumpling with Porcini and Black Garlic
    •    Pan-fried Pork Bun with Preserved Vegetable
    •    Chicken Satay Skewer
    •    Mini Blueberry Cheesecake
    •    Fresh Fruit Skewer
    •    Coke
    •    Sprite
    •    Coke Zero
    •    Soda Water
    •    Orange Juice
    •    Tsing Tao Beer
    •    Macau Beer
    •    Carlsberg Beer
  7. What are the selected canapé & beverage included in VVIP Box and Golden Circle tickets?
    Selected canapé (subject to change due to seasonality and product availability without prior notice)
    -Raspberry Puff
    •    Raspberry puff
    •    Raspberry custard cream
    •    Raspberry jam
    •    Charcoal chantilly
    •    Fresh raspberry
    •    Gold foil
    -Parma Ham Melon
    •    Parma ham
    •    Melon
    •    Crest
    •    Olive Oil
    -Oscietra Caviar Crispy Tartlet
    •    Caviar
    •    Quinoa
    •    Tartlet
    •    Tuile
    -Sea Salt Cheese Mousse
    •    Vanilla sable
    •    Cream cheese mousse
    •    Caramel sponge cake
    •    Hazelnut crispy
    •    70% dark Chocolate
    -Blueberries Macaron
    •    Blue macaron
    •    Blueberry compote
    •    Blueberry butter cream
    •    70% dark chocolate
    -Roast Beef Enclair with Mustard Seed
    •    Roast Beef 
    •    Yorkshire Pudding
    •    Mustard Seed 
    •    Olive oil
    •    Crest
    -Balik Salmon with Ikura
    •    Balik Salmon
    •    Ikura
    •    Sour Cream
    •    Lemon Zest
    •    Dill
    •    Elcair Puff
    Selected beverage: options for Cocktail or Mocktail (alcohol in RED.)
    -Princess Aani
    •    Coconut water
    •    Blue curacao
    •    Yuzu juice
    •    Soda water
    •    Vodka
    -Stranger
    •    Grapefruit juice
    •    Lemongrass
    •    Cardamom
    •    Sugar syrup
    •    Lemon juice
    •    Calamansi
    -Dark Queen
    •    Lychee Puree
    •    Raspberry Puree
    •    Rose Syrup
    •    Lemon juice
    •    Moutai
    -Sage
    •    Apple Juice
    •    Cinnamon Syrup
    •    Lemon juice
    •    Red Tea
    •    White Rum
    -Papillon
    •    Cucumber Water
    •    Lime Cordial
    •    Soda Water
    •    Mint leaf
    •    Lime Leaf
    •    Gin
  8. Is there age restriction to watch the show? Is the show appropriate for children or pregnant women?
    This show is not recommended for children aged 6 years or below. Children aged 12 years or below must be accompanied by an adult. The performance may include flashing lights, loud audio effects, fog, pyrotechnics, liquid nitrogen, hydro effects (including splashes that reach the front rows), animation, lighting, motorbike stunts, and other special effects. Audience with any health conditions should decide whether watching the show is appropriate for them. 
  9. Is there age restriction to watch the show? Is the show appropriate for children or pregnant women?
    This show is not recommended for children aged 6 years or below. Children aged 12 years or below must be accompanied by an adult. The performance may include flashing lights, loud audio effects, fog, pyrotechnics, liquid nitrogen, hydro effects (including splashes that reach the front rows), animation, lighting, motorbike stunts, and other special effects. Audience with any health conditions should decide whether watching the show is appropriate for them. 
  10. How can I receive the ticket after I have booked the tickets through online?
    If tickets are purchased through the official website, you may check the registered email when buying the tickets. After the transaction is confirmed, mailbox will receive an E-ticket sent by the system. E-ticket is valid for direct admission without need to redeem physical ticket at Box Office.
  11. Do I require to exchange for a physical ticket to enter theater?
    Customers holding the following valid tickets can enter directly, no need to redeem physical tickets at the Box Office:
    •    Physical tickets; 
    •    E-ticket;
    •    A QR code including order details (show date, show time, section, seat number etc.)
  12. What I need to present when picking up tickets at Box Office?
    Customer must present the following documents to redeem a physical ticket for the Show.
    •    Valid photo ID/passport of Ticket registrant; and
    •    Confirmation number, voucher, receipt and/or any other relevant confirmation documents (if applicable).
  13. If the Ticket registrant will not attend the Show and/or cannot be present at the box office, how can the ticket redeem? 
    •    A valid photo ID/passport of the Authorized Person redeeming ticket;
    •    A photocopy of the Ticket registrant’s valid photo ID/passport; and
    •    An authorization letter from the Ticket registrant’s authorizing the Authorized Person's to redeem the physical ticket.
  14. How can you avoid long queues to get in?
    We suggest you pick up your tickets at least an hour before the show and enter the theater 15 minutes before the show. You can purchase snacks and drinks at Concession and enjoy the show in a good mood. Moreover, this will give you time to visit ‘House of Dancing Water’Boutique for purchasing souvenirs! In accordance with the Conditions of Entry, once the performance has begun, late comers will not be admitted until a suitable break in the performance. In order to avoid disturbing other audience or the performers. Please be seated early to avoid missing any of the show.
  15. Can the ticket be reprinted if the ticket is lost? What should I do for requesting to reprint the ticket?
    Ticket purchaser may go to Dancing Water Box office by present following documents:
    •    Valid photo ID/passport of the Ticket registrant; and
    •    Confirmation number, voucher, receipt and/or any other relevant confirmation documents (if applicable).
    Verify that it matches with ticketing system (as applicable) info, replacement ticket can be reissued after verification. 
  16. Can I purchase tickets online by credit card or E-payment?
    The online ticket purchase system supports payment via credit cards issued by designated financial institutions and electronic payment methods.
    Please note: Alipay or WeChat payments are only acceptable for accounts registered with Mainland China IDs. 
  17. What payment method is accepted when purchasing tickets at Box Office?
    Credit card: Credit cards issued by designated financial institutions.
    E-payment: All local QR code payment tools accepted by the Macao Monetary Authority and local banks and payment institutions.
    Cash: MOP / HKD (1:1 conversion rate)
  18. Can I refund or change the ticket to another show date?
    According to the terms and conditions of sale, all completed and confirmed transactions cannot be amended and/or cancelled.
  19. Can I resell my ticket?
    Tickets cannot be resold or offered for resale at any price.
  20. If a typhoon Signal No. 8 is approaching, how can I be informed about the latest show arrangements?
    In the solution that the Signal No. 8 (typhoon) is approaching Macau, ‘House of Dancing Water’ will announce on the official website whether the show will proceed as scheduled. Please pay attention to the official website announcement.

Tips for watching the show

  1. Is there any food & beverage counter inside the theater? Can I bring my own food or drink to the theater? 
    There are Concessions next to Box Office, couple of snacks and drink are available for sale, including Popcorns, Hotdogs, Signature snacks, Alcoholic Beverages, Soft drink. Audience can scan the on-site self-service ordering QR code or make order through manual counter at Concession. Food and beverage from outside are forbidden.
    *The sale or supply of alcoholic beverages to anyone under the age of 18 is prohibited in accordance with Law No. 6/2023
  2. What is the dress code?
    Ticket holders must dress appropriately and must wear shoes to enter the theater. Ticket holders who are dressed inappropriately or have bare feet will not be permitted entry.
  3. Can the baby stroller be pushed into the theater? Is there a area can be store the baby stroller out of the entrance? 
    There is a cloakroom nearby Theater Foyer where baby strollers and luggage can be stored in for audience.
  4. Is there any washroom for disabilities in the venue?
    Yes, located at Theater foyer near female washroom.
  5. Will there be check on personal items and luggage at the entrance? 
    For security purposes and upon request, ticket holders may be subject to inspection, and for these purposes must open any bag, package or other item in their possession before entry to the theater. Ticket holders who do not consent to being searched or other appropriate security procedures may be denied entry without any refund or compensation.
  6. Can I still get admission to the theater if I was late?
    Yes, but in accordance with the Conditions of Entry, once the performance has begun, latecomers will be admitted to the theater only at appropriate times, as instructed by onsite staff, in order to avoid disturbing other audience or the performers. Please be seated early to avoid missing any of the Show.
  7. Can I use cell phone during the show?
    To avoid affecting the safety of the performers and the performance, as well as disrupting other audience's enjoyment, all phones must be set to silent mode before the show.
  8. Can I leave and re-entry the theater during the performance?
    Yes, audience holding valid tickets may leave and re-enter the theater at an appropriate time, as instructed by on-site staff after the performance has begun.
  9. Are there any towels will be provided if my seat is on the front row? 
    Water-proof gear will be provided on the seats at the first 2 rows in all sections. Towels will also be provided additionally on the seats at the first 2 rows in 300, 400 and 500 sections.
  10. Can we take photo or videos during the performance? Is flash photography allowed? 
    Please be reminded that the use of flash photography, video recording and other light sources such as laser pointers is strictly prohibited as they affect the performers. Additionally, laser effects are used during the show, please refrain from using your mobile phone or camera for photography or video recording to avoid damaging your lens or camera.
  11. Is there any free parking if I watch the show at Dancing Water Theater?
    Car Park is available for audience arriving by car or motorcycle.
    •    4 hours of free parking per day for all visitors.
    •    Hotel guests can enjoy unlimited access of free parking during stay.
    *Any extra hour will be charged MOP 25 per hour for car and MOP 15 per hour for motorcycle.
    *For parking less than 4 hours, simply exit after passing the automatic car plate recognition.